Tag Archives: Call Centre
Tactical Uses of Telemarketing
Like any outsourcing decision, retaining outside telemarketing services should be subject to cost/benefit analysis. Evaluating the costs may be a complex process in some cases, but it is at least a quantifiable side of the equation. Less readily quantifiable are … Continue reading
Posted in Customer Service
Tagged Bpo, Bpo Services, Business Process Outsourcing, Call Center, Call Centre, Contact Center, Customer Service, Customer Support, Data Mining, Outsourcing, Outsourcing Services, Telemarketing, Telephony
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Svp Customer Service – the First Customer Communications Management Sponsors Meeting
You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of … Continue reading
Posted in Corporate
Tagged Call Centre, Customer Services, Document Management, Key Performance Indicators, Kpi, Marketing Communications, Multi Channel Communication, Software, Svp, Technology
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