Tag Archives: Customer Service
Do your clients rave your the best?
The rat race – most of us are a part of it. People are constantly striving for the new ‘edge’ in business – that certain something that will make them stand out a little bit more than their competitor. Many … Continue reading
Posted in Entrepreneurship
Tagged Business, Christie Ressel, Clients, Corporate, Customer Service, Image Consulting, Marketing, Small Business
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Customer Service for the Independent Retailer
I consider myself to be a professional buyer. One who knows how to research like products and compare their value against each other and my needs. This tends to reduce the value a retailer can offer me.. You may be … Continue reading
Posted in Customer Service
Tagged Customer Service, Recession, Retail, Retail Management, Retail Model, Retail Pos, Retail Store, Retail Strategies, Retailer, Retailing
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How Shopkeepers Can Unite and Provide Discounts to Loyal Customers
Many retailers and shopkeepers are quite receptive to the idea of uniting, and working together to provide discounts to their shared customers. Shopkeepers are beginning to realize that this is the only way for them to compete with bigger retail … Continue reading
Tactical Uses of Telemarketing
Like any outsourcing decision, retaining outside telemarketing services should be subject to cost/benefit analysis. Evaluating the costs may be a complex process in some cases, but it is at least a quantifiable side of the equation. Less readily quantifiable are … Continue reading
Posted in Customer Service
Tagged Bpo, Bpo Services, Business Process Outsourcing, Call Center, Call Centre, Contact Center, Customer Service, Customer Support, Data Mining, Outsourcing, Outsourcing Services, Telemarketing, Telephony
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Make Your Customer a Fan
In his article “Seven Steps to Remarkable Customer Service,” Joel Spolsky suggests that businesses should “make the customer a fan.” He tells a story about ordering shirts for a trade show. When the shirts came in, the colors were off … Continue reading
The Importance of Effective Communication and Effective Listening in Customer Care
Communication has been a business buzzword forever. You can go back in history and find diatribes by businessmen on communication as far back as the great Roman and Greek civilizations. Obviously, it must be a very important aspect of business … Continue reading
Posted in Customer Service
Tagged Company Culture, Customer, Customer Care, Customer Service
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Customers, Nothing Else Matters
It doesn’t matter how well you know the whats if what you really need is to know the whys. And the gap between knowledge and comprehension is never greater than in business when you need to be able to answer … Continue reading
Svp Customer Service – the First Customer Communications Management Sponsors Meeting
You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of … Continue reading
Posted in Corporate
Tagged Bpm, Customer Communications Management, Customer Correspondence, Customer Management, Customer Service, Document Management, Marketing Communications, Multi-channel Call Centre, Software, Svp, Technology
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Adjusting the Picture on Customer Focus
At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer. Yet … Continue reading
Posted in Management
Tagged Business Management, Career Training, Customer Service, Leadership, Professional Development
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How to Market Your Salon Business Part 3
3. Conversions to clients – this is where the magic really happens in marketing your salon and where you start to grow your business. You’ve already given them a number of excellent sessions no matter what the services were that … Continue reading