Tag Archives: Customer
Make Your Customer a Fan
In his article “Seven Steps to Remarkable Customer Service,” Joel Spolsky suggests that businesses should “make the customer a fan.” He tells a story about ordering shirts for a trade show. When the shirts came in, the colors were off … Continue reading
The Importance of Effective Communication and Effective Listening in Customer Care
Communication has been a business buzzword forever. You can go back in history and find diatribes by businessmen on communication as far back as the great Roman and Greek civilizations. Obviously, it must be a very important aspect of business … Continue reading
Posted in Customer Service
Tagged Company Culture, Customer, Customer Care, Customer Service
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