Workplace Communication = Money!
Workplace Communication = Money!
Train your staff and survive the hard times
Thousands of businesses are failing each year, and millions of people are losing their jobs. Therefore, a serious look at your company and its ability to survive is called for. Every business needs that extra edge to rise head and shoulders above the competition. If your company does not develop that extra edge, there is a very good chance it will fail and you’ll be another casualty of this fragile economy. This is a demanding market and prospective clients require excellent service – and they want it with a smile. They expect courteous treatment and, if they don’t receive it, they will look elsewhere. To avoid this situation, every person in your company should put forth extra effort to make the company look top notch, and worth doing business with. Your must train each member of the company in effective workplace communication by training them in communication and negotiation skills, corporate communication, and employee communication.
For example, ask yourself these questions: Who answers the phone for your company? Who greets clients when they come into your place of business? If you don’t, do you know who does and how qualified that employee is? How do staff members communicate with each other? Has your company had a continual turnover of employees or a problem with workplace productivity? Does your company promote productive employee communication? These are extremely important questions to ask and answer. The future of your company could be at stake.
Improving Employee Communication
One of the best ways to initiate employee communication is to compose an employee communication survey that can be filled out anonymously. This way, each worker can express their honest opinions about things that are going on in the office without feeling as though they are ‘telling’ on other employees. It may be best to send the employee communication survey via email, so that employees can type their answers and send the survey directly the HR head. You should include questions about how employees feel about their current position — ask about whether they feel appreciated, and inquire about whether they feel overwhelmed by the assignments that are given to them. You should also ask employees about how they feel about working with the other men and women in their department, and include questions that will let you know whether or not employees feel discriminated against due to race, gender, age, or skill level.