Employee Responsiblity
Responsibility of Employee to the Organization
The new and existing employees that are hired in an organization have certain responsibilities towards the organization, society, and the nation, at large. Therefore, it is important to induct the ‘right’ employees in the organization. The traits that these employees personify include teamwork, integrity, commitment, and work ethic.
Roles & Responsibilities for Employees
1. Do Early Homework: Every employee is responsible for understanding the work allotted and determining if it is appropriate for him. He/she should make sure whether he/she has mastered the skills required to perform the task completely. If he/she is not sure about how to handle the work allotted to them they should talk with their superiors and get suggestions and directions in fulfilling the work allotted to him/her. This will help the employee in building good relations with not only their superiors also with their colleagues.
2. Plan with the Manager: Having a proper work schedule or time table for the work allotted to the employee helps the employee in Time Management and reaching the deadlines in time Also, when a new work is allotted
The Customer Isn’t Always No. 1
Customers expect small businesses to provide the best customer service. However, by holding on to the old customer service strategy that the customer is No. 1, many small businesses have failed potentially loyal customers and watched their sales stagnate, retention erode, and repeat business dwindle. What small businesses need is a fresh approach. They need to realize that it’s their own employees who should be treated as No. 1.
Who knows how to handle customers better than your frontline employees? They regularly see and hear customer complaints and, if you listen to them, they usually have the best solutions.
To deliver a world-class customer service experience, businesses need to build their approach and strategies around those who execute it. It can be as simple as listening to employee suggestions and incorporating them into the larger picture. If you want to take it a step further, give them the power to think independently to instantly solve customer problems.
Creating a Vision and Mission
For any business to succeed, it must know what it is about. It must be able to clearly describe why it is there, and what it is there to achieve. Developing a vision and mission statement is a way of articulating these ideas to yourself, your customers, your employees, and to the world at large.
A Business Vision that Inspires!
If you don’t know where you are heading, then you can make any choice and go in any direction (including backwards). The value in knowing your final destination (your vision) is that you can choose to take the specific paths that lead you there. Your action is intentional and keeps you pointed in the right direction.
Vision statements can take many forms. They answer the question: “What will success look like?” Their main purpose is to articulate the “dream” state of the business. If your business could be everything you dreamed, how would it be? To help you to craft your vision statement, try writing your answers to the following questions:
· Why did I start this business?
· When I move on from this business, what do I want to leave behind?