Tag Archives: Expectations

The Cure for Management Overload

It is not easy being a leader today. Most organizations have eliminated layers of management and the average span of control for managers has increased significantly. There is more to do with fewer resources. It is easy for managers at … Continue reading

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8 Ways to Get More From Your Existing Customers

For many of us – especially those in service businesses – our existing and previous customers are vital for three reasons: 1. They have already bought from us, so providing they had a good experience, they might buy from us … Continue reading

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The Fantasy of the Ideal Job

Most people would agree that the concept of a job today is vastly different from that of 20 years ago. Organisations are changing at speed, technology has changed the face and pace of work, and globalisation is pushing every business … Continue reading

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