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Tag Archives: Outsourcing
Tactical Uses of Telemarketing
Like any outsourcing decision, retaining outside telemarketing services should be subject to cost/benefit analysis. Evaluating the costs may be a complex process in some cases, but it is at least a quantifiable side of the equation. Less readily quantifiable are … Continue reading
Posted in Customer Service
Tagged Bpo, Bpo Services, Business Process Outsourcing, Call Center, Call Centre, Contact Center, Customer Service, Customer Support, Data Mining, Outsourcing, Outsourcing Services, Telemarketing, Telephony
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Six Quick Working Capital Wins
At the Working Capital Management Forum 2008 in London, SSON convened a roundtable debate on the impact of the credit crunch, and ways organizations can limit that impact. This extract from the end of the debate includes one suggestion from … Continue reading
Posted in Corporate
Tagged "shared Services", Capital, Cashflow, Crisis, Organization, Outsourcing, Quick, Sourcing, Sson, Wcm, Wins, Working
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It Outsourcing in Terms of the Current Crisis. Collapse or Remedy?
Since beginning of October the world started changing, everywhere – newspapers, radio, TV, Internet – you hear and see these words “Global Financial Crisis”. Some experts call it a financial collapse. The main problem for all companies is how to … Continue reading
Posted in Outsourcing
Tagged Cost Cutting, Financial Crisis, Offshoring, Outsourcing, Reducing Expenses
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Offshoring the Offshored
“In 1492 Christopher Columbus set sail for India, going west. He had the Niña, the Pinta and the Santa Maria. He never did find India, but he called the people he met ”Indians” and came home and reported to his … Continue reading
Posted in Outsourcing
Tagged Offshoring, Offshoring Centers, Outsourcing, Outsourcing Locations
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Overview of Finance Services Offshoring
Summary Offshoring processes in the Banking and Financial Service sector, like most industries, is an accepted and widely adopted way of doing business. In the 1990’s the Financial Services sector quickly embraced offshoring in particular in the back and middle … Continue reading
Posted in Outsourcing
Tagged Finance Services Offshoring, Finance Services Outsourcing, Offshoring, Outsourcing
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Are Savings Enough: a Framework for Deal Optimization
In the United States alone we spend over $100 billion per year on outsourcing and that number does not include transition and termination fees that result from deals that go south. If you are a CIO, transition executive or provider … Continue reading
Posted in Outsourcing
Tagged Contract Management, Outsourcing, Outsourcing Deal Optimization, Outsourcing Governance, Relationship Management, Service Level Management
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Training is Crucial in Business
Do you know that it doesn’t matter if you own a business that you work from home, own a business that you work out of a building, or work for someone else, training is crucial. Most times increasing your knowledge … Continue reading
Posted in Outsourcing
Tagged Competition, Michael Frost, Outsourcing, Training, Webhost Goldmine
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Roundtable: Getting Your Strategy Right From the Start
Jamie Liddell, SSON’s online editor, sat down with a few practitioners at the recent Planning & Implementing Successful New Shared Services event in London to identify winning strategies from the get-go. Site selection, according to the consensus, is not key; … Continue reading
Posted in Organizational
Tagged "shared Services", Bpo, Implementation, Location, Organization, Outsourcing, Roundtable, Selection, Services, Shared, Site, Sourcing, SSC, Sso, Sson, Strategy
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Q&a: Mike Colicchio, Celanese Hungary
SSON: In this current economic downturn it’s very important to keep robust lines of communication open throughout the business. Can you tell us a little about the steps you’ve taken at Celanese to enforce this? Mike Colicchio: Of course. We’re … Continue reading
Posted in Organizational
Tagged "shared Services", Collection, Communication, Credit, Crisis, Downturn, Finance, Global, Hungary, Interview, Management, Offshoring, Organization, Outsourcing, Relationship, Sales, Sourcing, SSC, Sso, Sson, Vendor
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