Customer Service for the Independent Retailer
I consider myself to be a professional buyer. One who knows how to research like products and compare their value against each other and my needs. This tends to reduce the value a retailer can offer me.. You may be asking yourself “why is he saying this to his clients?” Well, let me tell you why.
I am a product of the poor customer service many of today’s retailers offer. I can’t trust that I will get accurate information from sales clerks, so I have been forced to fend for myself.
Poor customer service is so prevalent that just today my wife told me a story that shocked me about a shopping experience her sister had recently. Her sister went to a well known children’s chain that she shops at regularly to purchase some clothes for her daughter.
Toward the end of the point of sale transaction the sales clerk told her the total, which included some fraction of a dollar. She was holding cash in her hand and set it down on the counter to see if she had the exact change. She did have the exact amount in cash, but when she handed it to the sales person, the sales person became aggravated with her and said that it was too late, that she had already entered the dollar amount. Read more