Tag Archives: Technology
Svp Customer Service – the First Customer Communications Management Sponsors Meeting
You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of … Continue reading
Posted in Corporate
Tagged Bpm, Customer Communications Management, Customer Correspondence, Customer Management, Customer Service, Document Management, Marketing Communications, Multi-channel Call Centre, Software, Svp, Technology
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Svp Customer Service – the First Customer Communications Management Sponsors Meeting
You will need cross-functional sponsorship at executive level to ensure the successful delivery of a customer communications management infrastructure. We’ll talk about all the SVP roles within the business over time but for today, lets talk about the SVP of … Continue reading
Posted in Corporate
Tagged Call Centre, Customer Services, Document Management, Key Performance Indicators, Kpi, Marketing Communications, Multi Channel Communication, Software, Svp, Technology
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Securing the Corporate Wireless Dream
Six months ago, a friend of ours was discussing his plans to introduce a wireless infrastructure into his Cambridge based offices. “I’m one hundred percent for it” he exclaimed with all the excitement of a ten year old boy on … Continue reading
Posted in Corporate
Tagged Bluejacking, Bluetooth, Corporate Workplace, Integration, Security, Sig, Technology, Warchalking, Wi-Fi, Wireless, Workplace
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